Recently we have found that a number of people in South Africa are still skeptical as to what Twitter is and how they could really benifit from using this platform. This week we discuss a few of the most important points that make up Twitter and round it off with a video explaining the usefulness of this powerful platform.
What is Twitter?
Twitter is a real-time information network where people can discover what’s happening in the world right now, share information instantly and connect with people and businesses around the globe.
With over 300 million monthly active users and 500 million Tweets sent every day, Twitter offers your business an opportunity to reach potential customers interested in what you have to offer.
80% of users on Twitter are accessing it via a mobile device. There is a real opportunity for businesses to reach potential customers no matter where they are or what they’re doing.
How your business can use Twitter
Businesses across the globe are finding value in Twitter. How organizations use the platform varies, but here’s a few suggestions for different ways your business could get value from Twitter:
Listen and learn.
Find out what’s going on in your industry and what your customers are interested in. Use Twitter search to listen to the relevant conversations that are happening and jump in where you can add value.
Raise the profile of your business and increase the impact of your marketing by using Twitter to regularly communicate with your followers. Extend your reach even further with Twitter Ads.
Provide customer service.
73% of SMB Twitter users said Twitter provides them with a quick way to reply to customer service issues.* Use it to quickly and easily respond to support queries and to develop a good reputation for your business and strong relationships with customers.
Connect with influencers.
Twitter breaks down the barriers and enables you to connect with anyone. It’s a great way of joining or even starting discussions with influencers and industry experts to raise the profile of your business and build valuable connections.
Source: *Twitter + DB5 “Twitter for Business Study”, 2014
The building blocks of Twitter
Understanding the landscape of Twitter is key to making an impact on the platform. You’ll need to understand the language and terminology used so that you’re able to interact with customers and engage in conversations seamlessly. Here are some definitions to get you started:
A Tweet is a message posted on Twitter, consisting of 140 characters or less. It can contain text, photos, links and videos. It’s important to note that whenever you include any of these things they will be counted as a link and automatically take up to 22 characters.
Click ‘reply’ to respond to a Tweet. Replying to a Tweet is a nice way to build relationships with your followers and join in conversations.
A Retweet is where you choose to take a Tweet from someone else and Tweet it to your own followers. You can either do this directly with the Retweet button or you can use the Quote Tweet button to add your own message to the original Tweet.
Favoriting something is a great way of acknowledging or showing your appreciation for a Tweet. It can also be useful to use as a bookmarking tool if you want to easily find a Tweet again.
A hashtag is any word, or phrase without spaces, beginning with the # symbol. People use hashtags to organize conversations and make it easier to find all content related to a given topic. Click on a hashtag to go directly to the search results for that term.
Bring a Tweet to another person’s attention by including their @username in your message. You could use it to ask someone a question, to thank them or simply to highlight a piece of content.
Twitter Explained – In Simple Terms
Twitter is a micro blogging platform and has grown to become the second largest social network. It allows users to create status updates through short messages and share them among followers.
People can tweet any time and from anywhere around the world. These tweets are also ordered using hashtags so that other people can find tweets using the same keywords. Twitter allows users to interact and build a whole community based on similar interests within its constantly growing network: making it one of the top ten visited websites worldwide.
Interested in finding out how your business could benefit from using Twitter?
Please contact us here or on any of our social media platforms below – We cant wait to engage with you!