Recently we have found that a number of people in South Africa are still skeptical as to what Twitter is and how they could really benifit from using this platform. This week we discuss a few of the most important points that make up Twitter and round it off with a video explaining the usefulness of this powerful platform.
Twitter is a real-time information network where people can discover what’s happening in the world right now, share information instantly and connect with people and businesses around the globe.
With over 300 million monthly active users and 500 million Tweets sent every day, Twitter offers your business an opportunity to reach potential customers interested in what you have to offer.
80% of users on Twitter are accessing it via a mobile device. There is a real opportunity for businesses to reach potential customers no matter where they are or what they’re doing.
Businesses across the globe are finding value in Twitter. How organizations use the platform varies, but here’s a few suggestions for different ways your business could get value from Twitter:
Listen and learn.
Find out what’s going on in your industry and what your customers are interested in. Use Twitter search to listen to the relevant conversations that are happening and jump in where you can add value.
Raise the profile of your business and increase the impact of your marketing by using Twitter to regularly communicate with your followers. Extend your reach even further with Twitter Ads.
Provide customer service.
73% of SMB Twitter users said Twitter provides them with a quick way to reply to customer service issues.* Use it to quickly and easily respond to support queries and to develop a good reputation for your business and strong relationships with customers.
Connect with influencers.
Twitter breaks down the barriers and enables you to connect with anyone. It’s a great way of joining or even starting discussions with influencers and industry experts to raise the profile of your business and build valuable connections.
Source: *Twitter + DB5 “Twitter for Business Study”, 2014
Understanding the landscape of Twitter is key to making an impact on the platform. You’ll need to understand the language and terminology used so that you’re able to interact with customers and engage in conversations seamlessly. Here are some definitions to get you started:
Twitter is a micro blogging platform and has grown to become the second largest social network. It allows users to create status updates through short messages and share them among followers.
People can tweet any time and from anywhere around the world. These tweets are also ordered using hashtags so that other people can find tweets using the same keywords. Twitter allows users to interact and build a whole community based on similar interests within its constantly growing network: making it one of the top ten visited websites worldwide.
Interested in finding out how your business could benefit from using Twitter?
Please contact us here or on any of our social media platforms below – We cant wait to engage with you!